/* ============================================================
   صفحة اتصل بنا — contact.php / contact-page-en.php
   يستخدم متغيرات style.css ويُكمَّل في theme-dark.css
   ============================================================ */

.contact-page {
  --contact-radius: 22px;
  --contact-shadow: 0 12px 40px rgba(27, 67, 50, 0.08);
}

.contact-section {
  padding-block: 0;
}

.contact-section--status {
  padding-bottom: 1.5rem;
}

.contact-section--cards {
  padding-bottom: 1.75rem;
}

.contact-section--hub {
  padding: 1.25rem 0 5rem;
  background:
    radial-gradient(90% 60% at 50% 0%, rgba(45, 106, 79, 0.06) 0%, transparent 55%),
    linear-gradient(180deg, transparent 0%, var(--clr-bg) 100%);
}

.contact-section__inner {
  max-width: 960px;
  margin-inline: auto;
}

/* ── شريط الحالة ── */
.contact-status-strip {
  background: linear-gradient(135deg, var(--clr-primary-bg) 0%, var(--clr-bg-alt) 100%);
  border: 1px solid var(--clr-border);
  border-radius: 16px;
  padding: 1rem 1.25rem;
  text-align: center;
}

.contact-status-strip__pill {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.4rem 0.9rem;
  border-radius: 999px;
  font-weight: 700;
  font-size: 0.9rem;
  margin-bottom: 0.5rem;
}

.contact-status-strip__pill.is-on {
  background: #dcfce7;
  color: #14532d;
  border: 1px solid #86efac;
}

.contact-status-strip__pill.is-ai {
  background: #e0f2fe;
  color: #075985;
  border: 1px solid #7dd3fc;
}

.contact-status-strip__text {
  margin: 0;
  color: var(--clr-text-md);
  line-height: 1.75;
  font-size: 0.95rem;
}

.contact-status-strip__sub {
  margin: 0.5rem 0 0;
  font-size: 0.88rem;
  color: var(--clr-text-light);
}

.contact-status-strip__sla {
  margin: 0.65rem 0 0;
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
}

.contact-status-strip__sla-line {
  display: block;
  font-size: 0.86rem;
  font-weight: 700;
  color: #166534;
  background: rgba(255, 255, 255, 0.65);
  border: 1px solid #86efac;
  border-radius: 10px;
  padding: 0.5rem 0.75rem;
  line-height: 1.55;
}

.contact-upload-field {
  display: block;
  margin-bottom: 0.75rem;
  font-weight: 600;
  color: var(--clr-text-md);
}

.contact-upload-field input[type="file"] {
  display: block;
  margin-top: 0.35rem;
  font-size: 0.9rem;
}

.contact-upload-field__hint {
  display: block;
  margin-top: 0.35rem;
  font-size: 0.8rem;
  font-weight: 500;
  color: var(--clr-text-muted);
}

.contact-check-field {
  display: flex;
  align-items: flex-start;
  gap: 0.5rem;
  font-weight: 600;
  color: var(--clr-text-md);
  padding-top: 1.6rem;
}

.contact-check-field input {
  margin-top: 0.2rem;
  width: auto;
}

/* ── بطاقات الاتصال السريع ── */
.contact-quick-cards {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 1rem;
  max-width: 1100px;
  margin: 0 auto;
}

.contact-quick-cards__card {
  padding: 1.35rem 1.25rem;
  text-align: center;
  border-radius: 16px;
  text-decoration: none;
  transition: transform 0.2s ease, box-shadow 0.2s ease, border-color 0.2s ease;
  border: 1px solid var(--clr-border);
  background: var(--clr-surface);
}

.contact-quick-cards__card:hover {
  transform: translateY(-3px);
  box-shadow: 0 12px 32px rgba(27, 67, 50, 0.12);
  border-color: var(--clr-primary);
}

.contact-quick-cards__icon {
  font-size: 2rem;
  margin-bottom: 0.5rem;
  line-height: 1;
}

.contact-quick-cards__card h3 {
  color: var(--clr-primary-dark);
  margin: 0 0 0.25rem;
  font-size: 1.05rem;
}

.contact-quick-cards__card p {
  color: var(--clr-text-light);
  margin: 0;
  font-size: 0.9rem;
  line-height: 1.5;
  word-break: break-word;
}

/* ── مركز التبويبات ── */
.contact-hub-card {
  max-width: 920px;
  margin: 0 auto;
  background: var(--clr-surface);
  border-radius: var(--contact-radius);
  box-shadow: var(--contact-shadow);
  border: 1px solid rgba(15, 23, 42, 0.08);
  overflow: hidden;
}

.contact-hub-guide {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 0.65rem;
  padding: 1rem 1rem 0.85rem;
  background: linear-gradient(180deg, var(--clr-primary-bg, #f0fdf4) 0%, var(--clr-bg-alt) 100%);
  border-bottom: 1px solid rgba(15, 23, 42, 0.06);
}

.contact-hub-guide__item {
  display: flex;
  align-items: flex-start;
  gap: 0.65rem;
  width: 100%;
  padding: 0.75rem 0.85rem;
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 14px;
  background: var(--clr-surface);
  cursor: pointer;
  text-align: inherit;
  font: inherit;
  color: inherit;
  transition: border-color 0.15s, box-shadow 0.15s, transform 0.12s;
  position: relative;
}

.contact-hub-guide__item:hover {
  border-color: rgba(45, 106, 79, 0.35);
  box-shadow: 0 6px 18px rgba(27, 67, 50, 0.08);
}

.contact-hub-guide__item.is-active {
  border-color: var(--clr-primary, #2d6a4f);
  box-shadow: 0 0 0 2px rgba(45, 106, 79, 0.12);
}

.contact-hub-guide__icon {
  flex-shrink: 0;
  font-size: 1.35rem;
  line-height: 1;
}

.contact-hub-guide__text {
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
  min-width: 0;
}

.contact-hub-guide__text strong {
  font-size: 0.92rem;
  color: var(--clr-primary-dark);
}

.contact-hub-guide__text small {
  font-size: 0.76rem;
  color: var(--clr-text-light);
  line-height: 1.45;
}

.contact-hub-guide__tag {
  position: absolute;
  top: 8px;
  inset-inline-end: 8px;
  font-size: 0.62rem;
  font-weight: 800;
  padding: 0.15rem 0.45rem;
  border-radius: 999px;
  background: var(--clr-accent-bg, #fef3c7);
  color: var(--clr-primary-dark);
  border: 1px solid rgba(201, 162, 39, 0.35);
}

.contact-tabs {
  display: flex;
  flex-wrap: nowrap;
  gap: 0.35rem;
  padding: 0.75rem 0.75rem 0;
  background: var(--clr-bg-alt);
  border-bottom: 1px solid rgba(15, 23, 42, 0.08);
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: thin;
}

.contact-tab {
  flex: 0 0 auto;
  border: 1px solid transparent;
  background: transparent;
  padding: 0.65rem 1rem;
  border-radius: 12px 12px 0 0;
  font-family: inherit;
  font-weight: 600;
  font-size: 0.92rem;
  cursor: pointer;
  color: var(--clr-text-light);
  white-space: nowrap;
  transition: color 0.15s, background 0.15s, border-color 0.15s;
}

.contact-tab:hover {
  color: var(--clr-primary-dark);
  background: rgba(255, 255, 255, 0.6);
}

.contact-tab.is-active {
  background: var(--clr-surface);
  border-color: rgba(15, 23, 42, 0.08);
  border-bottom-color: var(--clr-surface);
  color: var(--clr-primary-dark);
  margin-bottom: -1px;
  box-shadow: inset 0 -2px 0 var(--clr-primary, #2d6a4f);
}

.contact-tab:focus-visible {
  outline: 2px solid var(--clr-primary, #2d6a4f);
  outline-offset: 2px;
}

.contact-panel {
  padding: 1.35rem 1.25rem 1.5rem;
  display: none;
}

.contact-panel.is-active {
  display: block;
}

.contact-panel__hint {
  background: var(--clr-bg-alt);
  padding: 0.75rem 0.9rem;
  border-radius: 10px;
  border-inline-end: 3px solid var(--clr-primary);
  color: var(--clr-text-md);
  margin: 0 0 1rem;
  font-size: 0.92rem;
  line-height: 1.7;
}

.contact-panel__lead {
  margin: 0 0 1rem;
  color: var(--clr-text-light);
  line-height: 1.7;
}

.contact-panel__lead a {
  color: var(--clr-primary);
  font-weight: 600;
}

.contact-panel__warn {
  background: #fffbeb;
  border: 1px solid #fcd34d;
  padding: 0.9rem;
  border-radius: 12px;
  color: #92400e;
  line-height: 1.65;
}

/* ── الدردشة الذكية ── */
.contact-chat {
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 16px;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  min-height: 420px;
}

.contact-chat__head {
  background: linear-gradient(135deg, var(--clr-primary-dark), var(--clr-primary));
  color: #fff;
  padding: 1rem 1.1rem;
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.contact-chat__avatar {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.15);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
  flex-shrink: 0;
}

.contact-chat__title {
  margin: 0;
  font-size: 1.05rem;
  color: #fff;
}

.contact-chat__sub {
  margin: 2px 0 0;
  font-size: 0.82rem;
  color: rgba(255, 255, 255, 0.88);
  line-height: 1.45;
}

.contact-panel__lead--ticket {
  background: var(--clr-primary-bg, #f0fdf4);
  border: 1px solid rgba(45, 106, 79, 0.15);
  border-radius: 12px;
  padding: 0.85rem 1rem;
}

.contact-chat__admin-cta {
  margin: 0.65rem 0 0;
  text-align: center;
}

.contact-chat__admin-cta-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.35rem;
  width: 100%;
  max-width: 100%;
  padding: 0.7rem 1rem;
  border: 1px solid rgba(45, 106, 79, 0.25);
  border-radius: 12px;
  background: var(--clr-primary-bg, #f0fdf4);
  color: var(--clr-primary-dark);
  font: inherit;
  font-size: 0.88rem;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.15s, border-color 0.15s;
}

.contact-chat__admin-cta-btn:hover {
  background: #dcfce7;
  border-color: var(--clr-primary, #2d6a4f);
}

.contact-chat__quota-hint {
  margin: 0.5rem 0 0;
  font-size: 0.8rem;
  font-weight: 600;
  text-align: center;
  line-height: 1.5;
  color: var(--clr-text-light);
}

.contact-chat__quota-hint.is-low {
  color: #92400e;
  background: #fffbeb;
  border: 1px solid #fde68a;
  border-radius: 10px;
  padding: 0.5rem 0.65rem;
}

.contact-chat__quota-hint.is-warn {
  color: #991b1b;
  background: #fef2f2;
  border: 1px solid #fecaca;
  border-radius: 10px;
  padding: 0.55rem 0.7rem;
}

.contact-chat__messages {
  flex: 1;
  padding: 1.1rem;
  overflow-y: auto;
  max-height: 400px;
  background: var(--clr-bg);
}

.contact-msg {
  display: flex;
  gap: 0.65rem;
  margin-bottom: 0.75rem;
  align-items: flex-start;
}

.contact-msg--user {
  flex-direction: row-reverse;
}

.contact-msg__av {
  flex-shrink: 0;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.1rem;
}

.contact-msg--bot .contact-msg__av {
  background: var(--clr-primary);
  color: #fff;
}

.contact-msg--user .contact-msg__av {
  background: var(--clr-accent);
  color: var(--clr-primary-dark);
}

.contact-msg__bubble {
  max-width: 82%;
  padding: 0.75rem 1rem;
  border-radius: 14px;
  line-height: 1.75;
  font-size: 0.95rem;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
}

.contact-msg--bot .contact-msg__bubble {
  background: var(--clr-surface);
  color: var(--clr-text-md);
  border-radius: 14px 14px 14px 4px;
  border: 1px solid rgba(15, 23, 42, 0.06);
}

.contact-msg--user .contact-msg__bubble {
  background: linear-gradient(135deg, var(--clr-primary), var(--clr-primary-dark));
  color: #fff;
  border-radius: 14px 14px 4px 14px;
}

.contact-chat__inputrow {
  padding: 0.9rem 1rem;
  border-top: 1px solid rgba(15, 23, 42, 0.08);
  background: var(--clr-surface);
}

.contact-chat__form {
  display: flex;
  gap: 0.5rem;
  align-items: flex-end;
  flex-wrap: wrap;
}

.contact-chat__form textarea {
  flex: 1;
  min-width: 120px;
  padding: 0.65rem 0.9rem;
  border: 1.5px solid rgba(15, 23, 42, 0.12);
  border-radius: 12px;
  font-family: inherit;
  resize: none;
  max-height: 120px;
  background: var(--clr-bg);
  color: var(--clr-text);
}

.contact-chat__disclaimer {
  margin: 0.5rem 0 0;
  font-size: 0.75rem;
  color: var(--clr-text-muted);
}

/* ── نماذج التذاكر ── */
.contact-form-grid label {
  display: block;
  margin-bottom: 0.75rem;
  font-weight: 600;
  color: var(--clr-text-md);
}

.contact-form-grid input,
.contact-form-grid select,
.contact-form-grid textarea {
  width: 100%;
  padding: 0.7rem 0.85rem;
  border: 1.5px solid rgba(15, 23, 42, 0.12);
  border-radius: 10px;
  font-family: inherit;
  font-size: 1rem;
  background: var(--clr-bg);
  color: var(--clr-text);
}

.contact-form-grid__2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0.9rem;
}

.contact-hp {
  position: fixed;
  left: 0;
  top: 0;
  width: 1px;
  height: 1px;
  margin: 0;
  padding: 0;
  border: 0;
  opacity: 0;
  pointer-events: none;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  clip-path: inset(50%);
  white-space: nowrap;
}

/* ── تنبيهات ── */
.contact-alert {
  padding: 0.9rem 1rem;
  border-radius: 12px;
  margin-bottom: 1rem;
  line-height: 1.6;
}

.contact-alert--ok {
  background: #d1fae5;
  border: 1px solid #6ee7b7;
  color: #065f46;
}

.contact-alert--err {
  background: #fee2e2;
  border: 1px solid #fca5a5;
  color: #991b1b;
}

.contact-track-link {
  word-break: break-all;
  font-size: 0.88rem;
  color: var(--clr-primary);
  font-weight: 600;
}

/* ── تذاكري المحفوظة ── */
.contact-my-tickets-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.contact-my-ticket-card {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.9rem;
  padding: 1rem 1.1rem;
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 16px;
  background: linear-gradient(180deg, var(--clr-surface), var(--clr-bg-alt));
}

.contact-my-ticket-card__main {
  flex: 1;
  min-width: 0;
}

.contact-my-ticket-card__id {
  display: inline-block;
  font-size: 0.78rem;
  font-weight: 800;
  color: var(--clr-text-light);
  margin-bottom: 0.25rem;
}

.contact-my-ticket-card__subject {
  margin: 0 0 0.6rem;
  font-size: 1.02rem;
  color: var(--clr-primary-dark);
  line-height: 1.4;
  word-break: break-word;
}

.contact-my-ticket-card__meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem 0.65rem;
}

.contact-my-ticket-card__pill {
  display: inline-block;
  padding: 0.25rem 0.65rem;
  border-radius: 999px;
  font-size: 0.76rem;
  font-weight: 700;
  background: var(--clr-bg-alt);
  color: var(--clr-text-md);
  border: 1px solid rgba(15, 23, 42, 0.06);
}

.contact-my-ticket-card__pill--status {
  background: #ecfdf5;
  color: #14532d;
  border-color: #bbf7d0;
}

.contact-my-ticket-card__time {
  font-size: 0.8rem;
  color: var(--clr-text-muted);
}

.contact-my-ticket-card__cta {
  flex-shrink: 0;
  align-self: center;
}

.contact-my-tickets-empty {
  text-align: center;
  padding: 1.75rem 1.25rem;
  border: 1px dashed rgba(15, 23, 42, 0.15);
  border-radius: 16px;
  background: var(--clr-bg-alt);
}

.contact-my-tickets-empty__title {
  margin: 0 0 0.5rem;
  font-size: 1.1rem;
  color: var(--clr-primary-dark);
  font-weight: 800;
}

.contact-my-tickets-empty__text {
  margin: 0 0 1.1rem;
  color: var(--clr-text-light);
  line-height: 1.75;
  font-size: 0.95rem;
}

.contact-ticket-success-my {
  margin: 0.75rem 0 0;
}

.contact-ticket-success-my .btn {
  text-decoration: none;
}

.contact-legal {
  margin-top: 1.25rem;
  font-size: 0.85rem;
  color: var(--clr-text-light);
  text-align: center;
  line-height: 1.6;
}

.contact-legal a {
  color: var(--clr-primary);
  font-weight: 600;
}

/* ── تبويب البريد ── */
.contact-mail {
  padding: 0 2px 4px;
}

.contact-mail__hero {
  display: flex;
  align-items: flex-start;
  gap: 1rem;
  padding: 1.1rem 1.25rem;
  border-radius: 16px;
  background: linear-gradient(135deg, var(--clr-primary-bg) 0%, var(--clr-bg-alt) 45%, var(--clr-bg) 100%);
  border: 1px solid var(--clr-border);
  margin-bottom: 1.1rem;
}

.contact-mail__hero-icon {
  flex-shrink: 0;
  width: 52px;
  height: 52px;
  border-radius: 14px;
  background: linear-gradient(135deg, var(--clr-primary-dark), var(--clr-primary));
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.5rem;
  box-shadow: 0 6px 18px rgba(27, 67, 50, 0.25);
}

.contact-mail__hero-text {
  min-width: 0;
}

.contact-mail__title {
  margin: 0 0 0.5rem;
  font-size: 1.28rem;
  color: var(--clr-primary-dark);
  line-height: 1.35;
}

.contact-mail__subtitle {
  margin: 0;
  color: var(--clr-text-md);
  font-size: 0.95rem;
  line-height: 1.75;
}

.contact-mail__subtitle strong {
  color: var(--clr-text);
}

.contact-mail__chips {
  list-style: none;
  margin: 0 0 1.25rem;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 0.65rem 0.9rem;
}

.contact-mail__chips li {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.86rem;
  color: var(--clr-text-light);
  background: var(--clr-bg-alt);
  border: 1px solid rgba(15, 23, 42, 0.08);
  padding: 0.5rem 0.75rem;
  border-radius: 999px;
}

.contact-mail__chip-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--clr-primary);
  flex-shrink: 0;
}

.contact-mail__chip-link {
  border: none;
  background: none;
  padding: 0;
  font: inherit;
  font-weight: 700;
  color: var(--clr-primary);
  cursor: pointer;
  text-decoration: underline;
  text-underline-offset: 3px;
}

.contact-mail__chip-link:hover {
  color: var(--clr-primary-dark);
}

.contact-mail__alert {
  margin-bottom: 1rem;
}

.contact-mail__alert-p {
  margin: 0.35rem 0 0;
  font-size: 0.9rem;
  opacity: 0.95;
}

.contact-mail__errlist {
  margin: 0.5rem 0 0;
  padding-inline-start: 1.1rem;
  line-height: 1.6;
}

.contact-mail__formcard {
  background: var(--clr-bg-alt);
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 16px;
  padding: 1.35rem 1.25rem 1.25rem;
}

.contact-mail__form .contact-mail__grid2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1rem;
  margin-bottom: 0.25rem;
}

.contact-mail__field {
  display: block;
  margin-bottom: 1rem;
}

.contact-mail__label {
  display: block;
  margin-bottom: 0.35rem;
  font-weight: 700;
  font-size: 0.88rem;
  color: var(--clr-text-md);
  letter-spacing: 0.01em;
}

.contact-mail__field input,
.contact-mail__field textarea {
  width: 100%;
  padding: 0.75rem 0.9rem;
  border: 1.5px solid rgba(15, 23, 42, 0.12);
  border-radius: 12px;
  font-family: inherit;
  font-size: 1rem;
  transition: border-color 0.15s, box-shadow 0.15s;
  background: var(--clr-surface);
  color: var(--clr-text);
}

.contact-mail__field textarea {
  min-height: 140px;
  line-height: 1.75;
  resize: vertical;
}

.contact-mail__hint {
  display: block;
  margin-top: 0.35rem;
  font-size: 0.8rem;
  color: var(--clr-text-muted);
}

.contact-mail__actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.9rem 1.25rem;
  margin-top: 0.25rem;
  margin-bottom: 0.5rem;
}

.contact-mail__submit {
  min-width: 200px;
}

.contact-mail__actions-note {
  margin: 0;
  flex: 1;
  min-width: 200px;
  font-size: 0.82rem;
  color: var(--clr-text-light);
  line-height: 1.55;
}

.contact-mail__actions-note a {
  color: var(--clr-primary);
  font-weight: 600;
}

.contact-mail__legal {
  margin: 1rem 0 0;
  padding-top: 0.9rem;
  border-top: 1px solid rgba(15, 23, 42, 0.08);
  font-size: 0.82rem;
  color: var(--clr-text-light);
  text-align: center;
  line-height: 1.6;
}

.contact-mail__legal a {
  color: var(--clr-primary);
  font-weight: 600;
}

/* ── أسئلة شائعة (الإنجليزية) ── */
.contact-faq {
  max-width: 920px;
  margin: 2rem auto 0;
  padding: 1.5rem 1.25rem;
  background: var(--clr-bg-alt);
  border-radius: 16px;
  border: 1px solid rgba(15, 23, 42, 0.08);
}

.contact-faq__title {
  color: var(--clr-primary-dark);
  margin: 0 0 1rem;
  font-size: 1.15rem;
}

.contact-faq__item {
  margin-bottom: 0.9rem;
  padding-bottom: 0.9rem;
  border-bottom: 1px solid rgba(15, 23, 42, 0.06);
}

.contact-faq__item:last-child {
  margin-bottom: 0;
  padding-bottom: 0;
  border-bottom: none;
}

.contact-faq__item strong {
  display: block;
  color: var(--clr-text);
  margin-bottom: 0.35rem;
}

.contact-faq__item p {
  margin: 0;
  color: var(--clr-text-md);
  line-height: 1.65;
  font-size: 0.92rem;
}

.contact-faq__item a {
  color: var(--clr-primary);
  font-weight: 600;
}

/* ── تركيز الحقول ── */
.contact-page input:focus,
.contact-page textarea:focus,
.contact-page select:focus {
  outline: none;
  border-color: var(--clr-primary) !important;
  box-shadow: 0 0 0 3px rgba(45, 106, 79, 0.12);
}

/* ── مؤشر الكتابة ── */
.typing-dots span {
  display: inline-block;
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--clr-primary);
  margin: 0 2px;
  animation: ctBounce 1.4s infinite ease-in-out both;
}

.typing-dots span:nth-child(1) { animation-delay: -0.32s; }
.typing-dots span:nth-child(2) { animation-delay: -0.16s; }

@keyframes ctBounce {
  0%, 80%, 100% { transform: scale(0); }
  40% { transform: scale(1); }
}

/* ── استجابة ── */
@media (max-width: 640px) {
  .contact-hub-guide {
    grid-template-columns: 1fr;
    padding: 0.85rem 0.75rem 0.65rem;
  }

  .contact-hub-guide__tag {
    position: static;
    align-self: flex-start;
    margin-top: 0.35rem;
  }

  .contact-form-grid__2,
  .contact-mail__grid2 {
    grid-template-columns: 1fr;
  }

  .contact-mail__hero {
    flex-direction: column;
    text-align: center;
  }

  .contact-mail__hero-icon {
    margin-inline: auto;
  }

  .contact-panel {
    padding: 1rem 0.85rem 1.25rem;
  }

  .contact-chat__form .btn {
    flex: 1 1 auto;
  }

  .contact-mail__submit {
    width: 100%;
    min-width: 0;
  }
}

/* ── محادثات الدعم داخل مركز التواصل ── */
.contact-tab__badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 1.35rem;
  height: 1.35rem;
  margin-inline-start: 0.4rem;
  padding: 0 0.35rem;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 800;
  line-height: 1;
  background: #dc2626;
  color: #fff;
  vertical-align: middle;
}

.contact-support-push {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.75rem 1rem;
  margin: 0 0 1.1rem;
  padding: 0.9rem 1rem;
  border-radius: 14px;
  border: 1px solid rgba(45, 106, 79, 0.18);
  background: linear-gradient(135deg, rgba(240, 253, 249, 0.95), rgba(236, 253, 245, 0.7));
}

.contact-support-push__icon {
  font-size: 1.35rem;
  line-height: 1;
}

.contact-support-push__text {
  flex: 1;
  min-width: 180px;
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
  font-size: 0.88rem;
  color: var(--clr-text-md);
  line-height: 1.5;
}

.contact-support-push__text strong {
  color: var(--clr-primary-dark);
  font-size: 0.95rem;
}

.contact-support-push__dismiss {
  border: none;
  background: transparent;
  color: var(--clr-text-muted);
  font-size: 1.25rem;
  line-height: 1;
  cursor: pointer;
  padding: 0.2rem 0.4rem;
  border-radius: 8px;
}

.contact-support-push__dismiss:hover {
  background: rgba(15, 23, 42, 0.06);
  color: var(--clr-text-md);
}

.contact-support-thread {
  margin-top: 0.25rem;
  padding: 1rem 1.1rem 1.25rem;
  border-radius: 18px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: linear-gradient(180deg, #fff 0%, #f8fafc 100%);
  box-shadow: 0 8px 28px rgba(27, 67, 50, 0.06);
}

.contact-support-thread .stq-meta {
  margin-bottom: 1rem;
  padding: 0.85rem 1rem;
  border-radius: 14px;
  background: #f0fdf9;
  border: 1px solid rgba(45, 106, 79, 0.12);
}

.contact-support-thread .stq-msgs {
  max-height: min(52vh, 420px);
  overflow-y: auto;
  padding-inline-end: 0.25rem;
  scroll-behavior: smooth;
}

.contact-support-thread .stq-msg {
  border: 1px solid rgba(15, 23, 42, 0.06);
  box-shadow: 0 2px 8px rgba(15, 23, 42, 0.04);
}

.contact-support-thread .stq-msg--staff {
  background: linear-gradient(180deg, #ecfdf5, #f0fdf4);
  border-color: rgba(45, 106, 79, 0.14);
}

.contact-support-thread .stq-msg--customer {
  background: #fff;
}

.contact-support-thread .stq-reply {
  margin-top: 0.5rem;
  padding-top: 0.25rem;
}

.contact-support-thread .stq-textarea {
  background: #fff;
  border-color: rgba(15, 23, 42, 0.12);
}

.contact-support-thread__toolbar {
  margin-bottom: 0.85rem;
}

.contact-my-ticket-card.is-active {
  border-color: rgba(45, 106, 79, 0.45);
  box-shadow: 0 0 0 2px rgba(45, 106, 79, 0.12);
}

.contact-my-ticket-card.has-unread {
  border-color: rgba(220, 38, 38, 0.22);
  background: linear-gradient(180deg, #fff, #fff7f7);
}

.contact-my-ticket-card__unread-dot {
  display: inline-block;
  width: 0.55rem;
  height: 0.55rem;
  margin-inline-start: 0.35rem;
  border-radius: 50%;
  background: #dc2626;
  box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.18);
  vertical-align: middle;
}